--- title: What to Do When a K-1 Upload Stays in Processing description: Steps to take when an uploaded K-1 shows Processing for a long time, including when to re-upload and what to send to support. --- [Skip to content](https://support.k1x.io/what-to-do-when-a-k-1-upload-stays-in-processing#main-content) [Submit A Support Ticket](https://support.k1x.io/kb-tickets/new?hsLang=en-us) [Client portal](https://support.k1x.io/tickets?hsLang=en-us) [![Group 16](https://support.k1x.io/hs-fs/hubfs/Group%2016.png?width=75&height=75&name=Group%2016.png)](https://support.k1x.io/?hsLang=en-us) - [Knowledge Base](https://support.k1x.io/) Open main navigation Close main navigation - [Knowledge Base](https://support.k1x.io/) - [Submit A Support Ticket](https://support.k1x.io/kb-tickets/new) - [Client portal](https://support.k1x.io/tickets) How can we help? - There are no suggestions because the search field is empty. 1. [K1x Knowledge Base](https://support.k1x.io/?hsLang=en-us) 2. [K1 Aggregator](https://support.k1x.io/k1-aggregator?hsLang=en-us) 3. [Reader Extraction & Document Upload](https://support.k1x.io/k1-aggregator?hsLang=en-us#reader-extraction-document-upload) October 16, 2026 # What to Do When a K-1 Upload Stays in Processing ## Most K-1 uploads finish processing within a few minutes. Occasionally an upload keeps showing the loading icon or a Processing status long after it was submitted. This article explains why that happens and what to do. ### **Why an upload can appear stuck** - The upload timed out while K1 Reader was processing it. When this happens the status may not update, and the loading icon can remain until the end of the day. An automatic cleanup runs twice a day and marks uploads that have been processing for more than 12 hours as errors. - The file is very large or has many pages. - The PDF is password protected or encrypted. - K1x has posted a service notice about uploads. ### **What to do** 1. Check whether the investment already exists. Look at the batch view on **Manage Investments** or the **K-1 Upload Manager** page. In some cases the data is there even though the icon has not cleared. 2. If the investment is not there, check the file. Confirm that the PDF opens normally, is not password protected or encrypted, and is the file you intended to upload. 3. Upload the file again. 4. If you used the same file for an investment that you already edited, review the investment first. See **Before you re-upload** below. 5. If the upload still does not finish, email support at support@k1x.io. Below for more details. ### **Before you re-upload** K1 Reader matches each upload to existing investments. When it finds a match, it updates the existing investment instead of creating a new one, so uploading the same K-1 again does not create a duplicate investment. If you already made edits to the investment, the new upload can overwrite them. A locked investment is not overwritten by an upload. Review your edits before you upload again. If several investments share the same EIN, an upload can overwrite one of them. See [Multiple K1s with the Same EIN](https://support.k1x.io/multiple-k1s-with-the-same-ein?hsLang=en-us). ### **Password protected or encrypted PDFs** K1 Reader cannot process a PDF that has a security method applied, including 1099 files. The upload is rejected. To fix it: 1. Open the PDF properties and check whether a security method is applied. 2. Remove the security method, or print the PDF to a new PDF file. 3. Upload the new file. See [**K-1 Reading Capabilities**](https://support.k1x.io/k-1-reading-capabilities?hsLang=en-us) for the list of upload error messages. ### Large Files K1 Reader cannot process a file larger than about 15 MB (error code 101). Very large PDFs, including files with many pages, are also more likely to time out. Remove pages that are not part of the K-1 package, then upload the file again. See **K-1 Reading Capabilities** for the upload error messages. ### Service Notices If K1x has posted a notice that K-1 uploads are affected, pause new uploads until the notice says the issue is resolved, then upload any files that did not complete. **Contact Support** If a file still does not process after you upload it again, email support@k1x.io and include: - The instance (engagement) name and tax year - The page URL, or a screenshot of the message that shows the file processing - The PDF file - [General](https://support.k1x.io/general?hsLang=en-us#main-content) - [Account Management - SSO & Okta](https://support.k1x.io/general?hsLang=en-us#account-management-sso-okta) - [FAQ](https://support.k1x.io/general?hsLang=en-us#faq) - [Release Notes](https://support.k1x.io/general?hsLang=en-us#release-notes) - [K1 Aggregator](https://support.k1x.io/k1-aggregator?hsLang=en-us#main-content) - [Getting Started & Administration](https://support.k1x.io/k1-aggregator?hsLang=en-us#getting-started-administration) - 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All Rights Reserved. Patented/Patent-pending AI automation technology | The Digital K-1 Exchange and Digital K-1 Filetype. US2022/0405453 | AI-powered engine to extract data for K-1 PDF. US 2021/0082062 | C-TRAC. US 2010/0010849 1 High Street Court, Morristown, NJ 07960