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Why Was My Return Rejected?

Question: My return was rejected but there was no rejection reason in the email.

Question:

My return was rejected but there was no rejection reason in the email. How can I find out why my return was rejected?

Answer:

Download the rejection acknowledgment on the File Forms workflow in Step 4. Click the acknowledgment icon - the dark gray icon with the down arrow .

The information in the rejection XML will provide a detailed reason.

Here is an example from a Florida FL 1120 submission. The will provide the reason for the rejection. The Rule Number is also provided and can be helpful in resolving the rejection error.

If you need help with a rejection message, please follow this guide to submit a support request: Submitting a Ticket to K1x Support